Return & Replacement

7-day return window

You can request a return within 7 days of receiving your order. The product must be unused, in its original packaging, with all tags, accessories and manuals included.

How to request a return

1. Contact us on WhatsApp 01600000000 or email support@salebangladesh.com with your order number
2. Tell us the reason for the return and send a photo of the product and packaging
3. Our team confirms your request and arranges a pickup from your address
4. Once we receive and inspect the item, your refund is processed

Damaged, defective or wrong item

If your parcel arrives damaged, the product is defective, or we sent the wrong item, contact us immediately and send photos or a short video. In these cases:

• You are not charged for return delivery
• We replace the item or refund you in full, including delivery charge
• We prioritise these cases and aim to resolve them within 24 hours

Please inspect your parcel in front of the courier and refuse delivery if it is visibly damaged — that is the simplest way to guarantee a fast replacement.

Products that cannot be returned

For hygiene and safety reasons, the following cannot be returned or exchanged:

• Opened skincare, cosmetics, personal care and health products
• Innerwear, socks and swimwear
• Used or damaged after delivery
• Products without original packaging, tags or accessories
• Products with serial numbers that have been registered or activated
• Perishable or temperature-sensitive items

Refund timelines

Once we receive and inspect the returned item, refunds are processed within 5–7 working days to the original payment method.

• Cash on delivery — refunded by bank transfer or mobile banking; send us your account or wallet details
• bKash, Nagad, Rocket — returned to the same wallet
• Card — refunded to the same card, subject to your bank's processing time

Original delivery charges are refunded when we cancel an order or send a wrong or defective item. For change-of-mind returns, the original delivery charge is not refundable.

Replacements

If the same item is in stock, we will send a replacement at no extra cost once your return is approved. If it is out of stock, we will offer a full refund or suggest an alternative.

Wrong address or failed delivery

If a parcel cannot be delivered because of an incorrect address or phone number supplied at checkout, the order is cancelled and the order value is refunded minus the original delivery charge. Please double-check your address and phone number before confirming an order.