Customer Support
Find a quick answer below, or reach a real person on phone, WhatsApp or email. We are here Mon–Sat, 10am–8pm.
Last updated: 1 September 2026
Contact us
- Phone: 01600000000 (Mon–Sat, 10am–8pm)
- WhatsApp: 01600000000 — fastest reply
- Email: support@salebangladesh.com — reply within 1 working day
- Office: Sherawapara, Begum Rokeya Shoroni, Dhaka 1216
Quick answers
Where is my order?
Check your order confirmation SMS or email for the tracking number. You will also get a message when the parcel is handed to the courier. If it has been more than 24 hours since you ordered, message us your order number on WhatsApp.
How do I cancel an order?
Call or message us as early as possible. If the parcel has not been dispatched we can cancel it and refund in full. Once it is out for delivery, cancellation is not possible and the order must be handled as a return.
Can I change my delivery address?
Yes, if the parcel has not been dispatched. Contact us with your order number and the new address. After dispatch we can often redirect a parcel through the courier, but it is not guaranteed.
Is this product genuine?
We only sell genuine products sourced from authorised suppliers. If you have any doubt about a specific item, message us before ordering and we will confirm.
Do you have this in a different colour or size?
Product pages show the available options under the product title. If the option you want is not listed, message us with the product name and we will check stock.
Do you sell in bulk?
Yes. Email us with the product names and quantities you need and we will send a quotation for reseller and wholesale orders.
Order-related topics
- Shipping times and delivery charges
- Payment methods and cash on delivery
- Returns, refunds and replacement
Before you contact us
Having your order number ready means we can answer in one message instead of three. If your question is about a product rather than an order, send us the product link.